QUOTES BY EMAIL, READ BY AI
Forward the price request. Check the draft. Send the quote.
Customers ask for prices by email. Forward the email to your AWB Studio address and AI reads it, attachments included, into a draft quote, with what it read marked for you to check. It never sets a price and never sends anything: you add the price and send.
Nothing to install: forward from the mail program you already use. The Free plan reads 3 price requests a month.
- 01
AI reads.
Each forwarded price request and its attachments become a draft quote, with each value marked From email, Check or Calculated.
- 02
You decide.
You check the draft, set the price and send it. Nothing goes out without you.
- 03
AWB Studio does the paperwork.
When the customer accepts, the quote becomes the shipment, and the same details fill the air waybill, labels and FWB, checked before you send.
Request from email
- From
- kari
@example.com - Forwarded by
- ola
@example.net
Price request: 3 pieces Raufoss to Calgary
Read from the email
- Origin
- Raufoss → OSL (nearest airport)
- Destination
- Calgary → YYC
- Also found
- Requested date: week 48
Attachments
packing-list.pdf · read
Message
Hi Ola,
Could you give us a price for 3 pieces of hydraulic parts from our plant in Raufoss to Calgary? 640 kg in total, sizes on the attached packing list. Ready in week 48, FCA Raufoss.
Best regards, Kari Example, Example Parts AS
Draft quote · Q-2026-0001
DraftExample Parts AS
OSL
Raufoss → OSL (nearest airport)
YYC
Calgary → YYC
3
640
3 × 120 × 80 × 110 cm
3.17
640
Hydraulic parts
FCA
- The email as it arrived. The original message and its attachments stay beside the draft, as plain text.
- What was read. The facts of the request, and how a place became an airport code.
- The marks. From email, Check or Calculated beside each value, so you see what to check.
- The price you add. The charges stay empty. The AI never fills in a price.
01 / SEE IT IN THE PRODUCT
From inbox to air waybill, filmed in the product.
One price request, followed from the inbox to the air waybill PDF. Recorded in AWB Studio with fictional data. The film has no sound: the captions are in the picture, and every step is written out below it.
What the film shows
A price request arrives. Forward it.
A customer at Example Parts AS asks by email for a price for 3 pieces of hydraulic parts from Raufoss to Calgary, with a packing list attached. A colleague forwards it to the account's quote address.
AI reads the email and its attachment.
Quotes, incoming requests: the new row reads "Being read…", then shows its draft quote.
The draft quote opens beside the email.
The original email and what was read from it on the left; the draft quote on the right with customer, route, pieces, weight, dimensions, goods, incoterm and the other party from the packing list filled in.
Each field shows where it came from.
Each field carries its mark: From email, Check or Calculated.
Anything uncertain is marked Check.
Origin is marked Check, read as "Raufoss → OSL (nearest airport)"; destination "Calgary → YYC". Volume and chargeable weight are Calculated.
You add the price. AI never does.
The price was empty. The forwarder types three charge lines and the total updates.
Nothing is sent without you.
The forwarder shares the quote with the customer.
Your customer accepts online. No account needed.
The customer's quote page shows the route, cargo, charges and validity. The customer accepts.
The accepted quote becomes a shipment.
The forwarder creates the shipment from the accepted quote: route, cargo and parties carry over. The AWB number 020-1234567 gets its check digit: 020-12345675.
Then the air waybill, labels and FWB.
A draft print of the air waybill PDF, the piece label with its bar code, and the FWB message text.
From price request to air waybill.
End card: Quotes by email. AI reads the request and drafts the quote. You check it, set the price and send it. Recorded in AWB Studio with fictional data.
02 / HOW IT WORKS
Four steps. Only one is the AI's.
- 01
Choose your address
An owner or admin picks a name in Settings, and the account gets its own address at inbound.awbstudio.app. You do this once.
- 02
Forward the request
Forward a customer's email from your own mailbox, attachments and all. Or let customers write to the address directly.
- 03
AI drafts the quote
It reads the subject, the message and its PDF and image attachments, and fills in what it finds.
- 04
You check, price and send
Look over the marked values, add your charges and send the quote as usual.
03 / WHAT IT READS
What it reads, and how it shows you.
From the email and its PDF and image attachments, including emails attached to it: the customer (in a forward, the person who first wrote), the route as airport codes, pieces, weight, dimensions, goods description and incoterm. AWB Studio itself works out volume and chargeable weight from the dimensions.
Facts with no field of their own, such as a requested date or a reference, are listed beside the form. Excel, Word and Outlook files are kept with the request but not read.
- From emailRead from the message itself, and certain.
- CheckFrom an attachment, worked out from a place name, or not certain. Look at it before you quote.
- CalculatedWorked out by AWB Studio, such as volume and chargeable weight.
- Not mentionedThe email did not say.
Change a value and its mark goes away. Places written as names become airport codes, marked Check: Calgary → YYC, Raufoss → OSL (nearest airport).
If the email mentions dangerous goods, the draft says so first:
Dangerous goods mentioned in the email. Check before you quote.
04 / AI DRAFTS. YOU DECIDE.
An AI agent with one job: reading the request.
An AI agent reads each price request your account accepts and drafts the quote. That is all it does: a person checks the draft, sets the price and sends it. If an email can't be read automatically, the draft is still made, with the original email beside it.
What it does
- Reads the email, its subject and its PDF and image attachments.
- Fills in the facts of the request: customer, route, pieces, weight, dimensions, goods and incoterm.
- Turns places into airport codes, marked Check: "Calgary" becomes YYC, "Raufoss" becomes OSL, the nearest airport.
- Flags dangerous goods wording on the draft for you to check before you quote.
What it never does
- Fills in a price or a charge.
- Sends a quote.
- Replies to the person who wrote.
- Approves or classifies dangerous goods.
05 / WHO CAN SEND
Only senders you allow. Nothing goes back.
By default only your team can send: members from their own email addresses, plus addresses or a company domain you add. AWB Studio accepts their mail only when their email provider proves it came from them (DKIM or DMARC), and Settings shows the result for each domain.
Switch on “Anyone can send” and customers can write to the address directly. A sender that can't be verified is marked Sender not verified on the draft. AWB Studio never replies to a customer who writes to the address.
06 / YOUR DATA
Where the email goes.
The email and its attachments are kept with the draft in your account while the account exists, and are removed when it is deleted. To read the request, the text of the email and its PDF and image attachments are sent to Anthropic, whose model Claude returns the facts of the request. Email that your account does not accept is not sent to it.
Nothing else from your account goes with it: not your shipments, your other quotes, your contacts or your users' details. Anthropic is listed on our Compliance page as a sub-processor, with where it processes data and the transfer terms.
Anthropic keeps its own copy of what it was sent and of its answer; our Privacy notice says how long.
07 / ON RECORD
Every request, and what came of it.
Quotes, Incoming requests lists the emails that reach your address, who sent them and the result: a draft, a refusal and its reason, or a draft that couldn't be read automatically. Refused mail is logged without its content.
| From | Subject | Result |
|---|---|---|
| ola | Price request: 3 pieces Raufoss to Calgary | Draft Q-2026-0001 |
| orders | Rates for 2 crates to Oslo | Draft Q-2026-0002: couldn't read automatically |
| newsletter | Special offer this week | Refused: sender not allowed |
08 / AFTER THE YES
From accepted quote to air waybill.
Accepted online
Your customer accepts on a private page, without an account.
A pre-filled shipment
Turn the accepted quote into a shipment: route, cargo, the customer and the other party found in the request carry over.
Air waybill, labels, FWB
Add the AWB number, then create the air waybill, labels and freight messages.
09 / PLANS
Try it on the Free plan.
The Free plan reads 3 price requests a month. On Free, one address name is chosen once. Pro and Enterprise include quotes by email with a larger monthly allowance; contact us if you need more. Quotes never count toward your documents.
- Free
- 3 requests a month
- Pro
- Included
- Enterprise
- Included
10 / QUESTIONS
Questions about quotes by email
Does the AI set prices or send quotes?
No. It reads the customer's email and fills in the facts of the request in a draft quote. It never fills in a price or a charge, and it never sends anything. You check the draft, add your price and send the quote yourself.
What does it read, and what does it fill in?
The email's subject and text, its PDF and image attachments, and emails attached to it. From those it fills in the customer, the route as airport codes, pieces, weight, dimensions, goods description and incoterm. AWB Studio works out volume and chargeable weight from the dimensions.
Facts without a field of their own, such as a requested date or a reference, are listed beside the form. Excel, Word and Outlook files are kept with the request but not read.
What if it reads something wrong?
Each value it fills in carries a mark: From email, Check (from an attachment, or not certain) or Calculated, so you can see what to look at. Change a value and its mark goes away.
Places written as names become airport codes marked Check: "Raufoss" becomes OSL, the nearest airport, for you to confirm. If an email can't be read automatically, the draft is still made, with the original email beside it.
Where does the email go? Who is Anthropic?
The email and its attachments are kept with the draft in your AWB Studio account. To read it, the text of the email and its PDF and image attachments are sent to Anthropic, whose model Claude returns the facts of the request. Nothing else from your account goes with it: not your shipments, your other quotes, your contacts or your users' details.
Anthropic is listed on our Compliance page as a sub-processor, with where it processes data and the transfer terms.
Is anything sent back to the person who wrote the email?
No. AWB Studio never replies to a customer who writes to the address, not even to confirm that the email arrived. When a draft is made, a short notice with a link to it goes to the person on your team who forwarded the email, or to a member of your team when a customer wrote in directly; it can be switched off in Settings. Your customer hears from you when you send the quote.
Who can send requests to my address?
By default only your team: members from their own email addresses, plus any addresses or company domain you add. AWB Studio accepts their mail only when their email provider proves it came from them (DKIM or DMARC).
If you switch on "Anyone can send", customers can write to the address directly. A sender that cannot be verified is marked "Sender not verified" on the draft.
What does it cost?
The Free plan reads 3 price requests a month. On Free a request counts when the AI reads an email, whoever sent it; refused mail never counts.
Pro and Enterprise include quotes by email with a larger monthly allowance; contact us if you need more. Drafts from email are quotes, so they never count toward your document allowance.
Do I need IT help to set it up?
Usually not. An owner or admin picks the address name in Settings and switches the feature on; on the Free plan the name is chosen once. There is nothing to install, and you forward from the mail program you already use.
Forwarded mail is accepted only when your company's email is signed by its domain (DKIM) or passes DMARC. If it is not, Settings and the request log say so, and whoever runs your email can switch DKIM on once.
Forward your next price request.
Pick an address name in Settings, forward the next request that comes in, and check the draft.